Radiance Electric ("Radiance," "we," "us") respects your privacy. This policy explains what
information we collect when you contact us or use our website, how we use it, and the choices
you have.
Information we collect
- Contact details you give us — your name, phone number, email, and any
details you share when you request a quote or service through our website, by phone, or by text.
- Site usage data — basic analytics (pages visited, general location, device
type) collected through Google Analytics to help us improve the site.
How we use your information
- To respond to your request, provide quotes, and schedule and perform electrical work.
- To follow up about your project and, if you opt in, send service-related text messages.
- To improve our website and understand where our customers find us.
How we share it
We do not sell or rent your personal information. We share it only with service providers who
help us operate — for example, our website host, our email provider, and our phone/SMS provider
(Twilio) — and only so they can perform services for us. We may disclose information if required
by law.
SMS messaging
If you receive text messages from Radiance Electric, here's what you should know
(how you come to receive them is set out in our SMS terms):
- What we send: replies when we miss your call or receive your quote request,
appointment confirmations and schedule changes, technician-on-the-way notifications, links to
view and pay your estimates, invoices and receipts, one request after a completed job to review
us on Google, and replies to your texts. No marketing or promotional texts.
- How often: typically up to three messages per week, varies by activity.
- From: our office line or the Radiance Electric number you called or texted.
- To opt out: reply STOP to any message at any time, or email
info@radianceelectricinc.com. To opt back in,
reply START. For help, reply HELP.
- Cost: message and data rates may apply, charged by your mobile carrier.
Your SMS consent is private. No mobile information will be sold, rented, or
shared with third parties or affiliates for their own marketing or promotional purposes. SMS
opt-in data and consent records are never shared with any third party for any purpose.
Analytics & cookies
Our site uses Google Analytics to measure traffic. You can opt out through your browser settings
or a Global Privacy Control signal, which we honor.
Your choices
You can ask us to access, correct, or delete the information we hold about you, or opt out of
messages, by emailing info@radianceelectricinc.com
or calling (509) 352-6704.
Contact us
Radiance Electric · Spokane, WA · info@radianceelectricinc.com
· (509) 352-6704